We’re committed to providing a rewarding and effective language learning experience, but sometimes things don't go the way they should. In those cases, you might want to ask us for a refund.

Below, you’ll find our refund policy to ensure transparency and fairness.

Eligibility for Refunds

We offer refunds under the following circumstances:

• Cancellation Before Access: If you cancel your purchase before accessing any course materials or scheduling a session, you are eligible for a full refund.
• Technical Issues: If you experience technical difficulties that prevent you from accessing the course, and we are unable to resolve the issue within 14 days of your purchase, you may request a full or partial refund.
• Dissatisfaction Guarantee: For live tutoring sessions, if you’re dissatisfied with the quality of a session, please contact us within 7 days of the session to discuss a potential refund or rescheduling.

Conditions for Refunds

• Refunds are only applicable to purchases made directly through our website.
• Digital downloads and pre-recorded course materials are non-refundable once accessed or downloaded unless defective or inaccessible due to technical issues caused by Sloeful.
• Refund requests must be submitted within 30 days of purchase. Requests outside this timeframe may not be honored.

How to Request a Refund

• Email us via our contact form with your order number and a brief explanation of your request.
• We will review your request and respond within 5 business days.
• Approved refunds will be processed back to your original payment method. Please allow 7-10 business days for the refund to appear on your account.

Important Notes

• Refunds for bundled packages (e.g., multiple courses or sessions) may be prorated based on the usage of individual components.
• We reserve the right to deny refund requests in cases of abuse or repeated refunds.

If you have any concerns, don’t hesitate to reach out.